Our T&Cs

THE SOUVLAKI BROTHERS LTD trading as MEZEMAS

 

 

TERMS AND CONDITIONS – SALE & WEBSITE

By ordering any of our Products, you agree to be bound by these Terms and Conditions. Please read these, our Privacy Policy and our Cookie Policy carefully before placing an order for Products through our Website, and be aware that if you refuse to accept these Terms and Conditions, you will not be able to order any Products from our Website.

In these terms and conditions, the words “we”, “us”, “our” and similar expressions refer to Mezemas, a division of The Souvlaki Brothers Ltd.

 

TERMS & CONDITIONS – MEZEMAS PRODUCTS AND SERVICES

  1. YOUR STATUS

When you place an order on our website, you warrant that you are:

  • Legally capable of entering a binding contract;
  • At least 18 years old;
  • Resident in the UK;
  • Accessing the website from the UK.
  1. PURCHASE CONTRACT
  • All use of our Website and purchases made on our Website are governed by these terms and conditions.
  • After placing your order, you will receive an email from us confirming receipt of your order. Subject to our cancellation rights set out in clause 2.3, acceptance of your order and completion of the contract between us (the “Contract”) will take place when we dispatch the Products to you.
  • We reserve the right at our absolute discretion not to accept your order without giving any reasons for our decision. Reasons may include (but not limited to) suspicion of fraud.
  1. MEZEMAS PRODUCTS
  • Images on our Website are for illustrative purposes only. Food naturally may vary in colour and size, and products and/or packaging may differ from those displayed on our Website.
  • We use fresh ingredients for our Products which are subject to availability and prevailing market conditions. In the event of non-availability of any Products you order, we may offer a reasonable substitute. In this event we aim to notify you via email of any substitute items and applicable allergen information prior to delivery (where possible). If you are not happy with any substitution, please contact hello@mezemas.co.uk
  • We are responsible for preparing and storing your Products in a hygienic and food-safe environment, in accordance with The Food Safety Act 1990 and regulations made under it. We will deliver your food in a temperature-controlled package which ensures a safe holding temperature on the day of delivery.
  • You are responsible for opening and inspecting the Products on the day of delivery and storing them in accordance with the instructions within. Once the delivery package is opened, all food must be used immediately, or refrigerated at 5°C and used within 24 hours.
  • You are responsible for the final preparation and reheating of our Products according to the instructions we provide. We accept no liability for any loss, damage or injury arising due to incorrect storage, preparation or reheating of our Products.
  • Our food may contain Allergens which are declarable under the Food Information Regulations (2014). Details of Allergens can be found on our Website, on the Menu Card provided with your Products and on the individual packaging of all food within. It is your responsibility to check this information to ensure that a Product does not contain an Allergen relevant to you. Please be aware that our food is prepared using shared equipment in a kitchen that handles all 14 allergens, including peanuts and tree nuts. Any severe allergy sufferers should contact us before placing an order.
  • Our food includes ingredients from Third Party suppliers who are responsible for labelling their ingredients and Allergens correctly. Whilst we undertake careful checks on all suppliers in accordance with Food Safety requirements, we can accept no liability for any loss, damage or injury due to an ingredient recall or incorrect labelling by a Third Party supplier.
  1. AVAILABILITY
  • Our Website is only intended for use by people residing in the United Kingdom of Great Britain and the postcode areas we service are listed in Clause 4.2 and on our website. We cannot accept orders for delivery outside these postcode areas at the current time.
  • The postcode areas we service are: OX3, OX9, OX10, OX33, OX39, OX44, OX49, HP14, HP16, HP17, HP18, HP22, HP27, SL7, RG9. We reserve the right to limit and change these areas of coverage at any time without prior notice.
  • Delivery windows stated on our Website or via Email are an indication, and not a guarantee of delivery within these hours. We reserve the right to deliver your box at any point on the day of delivery set out in the dispatch confirmation.
  • Delivery is deemed to be completed when we, or an authorised courier, deliver the Products to the address you gave us.
  • If no one is available at your address to take delivery, we, or an authorised courier, will follow the delivery instructions provided to us by you. The Safe and Dry Drop-Off location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
  • We cannot accept liability for any damage, defect or loss for Products when left in your designated Safe and Dry Drop-Off, but may offer compensation at our complete discretion. We are not obliged to review the suitability of said location.
  • If no-one is home, no instructions are specified, and/or the Safe and Dry Drop-Off is inaccessible to us, we will have no other option than to leave the package on the doorstep (either private or communal) which fulfils our obligations under this contract. We may contact you by telephone to advise of this. We accept no liability for any damage, defect or loss of Products in this eventuality.
  • Refusal of the box upon delivery does not negate the charge for the Services. Mezemas will not be liable for any losses sustained by the customer relating to a refusal of delivery by us or our authorised courier.
  1. VOUCHERS
  • We may offer vouchers, gift-cards and discount codes (“Vouchers”) which may require activation by email application. If purchased, the Voucher is deemed to have been sold at the time of payment for it.
  • These Terms and Conditions, and any Special Conditions pertaining to the Voucher, shall become applicable as between us and the holder of the Voucher when said Voucher is redeemed.
  • A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
  • We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift card) for any reason at any time.
  • Vouchers may only be redeemed through our Website and not through any other website or method of communication.
  • Mezemas may offer ‘Refer a Friend’ offers from time to time, which may provide a limited discount for both the existing customer and the receiver. These offers are strictly for the introduction of new customers only and can only be redeemed once per person and per household. By providing the contact details of any individual, the existing customer confirms that the relevant individual has explicitly consented to their personal details being shared with us.
  • We reserve the right to cancel Vouchers at any time. We also reserve the right to reject Voucher codes if we suspect any fraud.
  1. PROMOTIONS
  • Mezemas or chosen affiliates (“Promoter/s”) may promote competitions or giveaways (“Promotions”) from time to time.
  • By participating, all claimants will be deemed to have accepted and be bound by the Terms and Conditions. In addition, claimants agree to take part in and co-operate fully with reasonable publicity and to the use of their name, photograph and any comments in such publicity without any fee being payable.
  • Any personal information that entrants share with the Promoter will be kept secure and only used in line with these Terms and Conditions unless the entrant has opted in to future marketing from the Promoter. By entering the promotion, entrants agree that their information may be used by the Promoter to administer the promotion.
  • Promotions are valid for UK residents only and exclude employees of Mezemas and The Souvlaki Brothers Ltd, and their immediate families.
  • Winner(s) will be selected by a computerised random generator from all entries. Skills-based entries shall be judged based on the judging criteria as set out in the promotion.
  • Winner(s) will be notified via email, or direct message on the platform they have entered through, within 14 days of the closing date.
  • Promoter’s decision is final and binding.
  • Prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, in whole or part. The prizes are not transferable and cannot be resold.
  • The Promoter reserves the right to substitute a prize of equal or greater value should circumstances outside its control make this necessary.
  • The Promoter reserves the right to verify winners and ask for proof of identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these Terms and Conditions.
  • The Promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend any Promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment.
  1. LOYALTY PROGRAMME
  • We may offer a loyalty programme from time to time. We reserve the right to change or cancel the loyalty programme at any time with no prior written notice.
  1. CONSUMER RIGHTS & REFUNDS
  • You have the right to cancel an order at any time by contacting us on hello@mezemas.co.uk. Please note that if you notify us before midnight 3 days before delivery is scheduled, a full refund will be arranged, but after this time no refund will be offered.
  • Our Products are prepared to order and contain fresh and perishable food and are likely to have a Use-By Date within a few days of delivery. As such you are not entitled to the regular right to return goods within 14 days after receipt, simply if you change your mind.
  • If you are unhappy with your box for a legitimate reason such as: the box was missing food, the box was damaged or the box did not arrive, we will offer an appropriate refund as long as it can be shown that the box you were charged for was not supplied as it should have been.
  • If the Products we deliver to you are defective or are not as described on our Website (subject to clause 8.5) you should contact us with details and photographic evidence within 24 hours of delivery to report such defect or misdescription. We will ask you to safely dispose of such Product and, if we agree that it is defective or misdescribed (acting reasonably), will offer you the choice of either a refund of the price or partial price of the Product in full.
  • We work hard to ensure that our Products are perfect 100% of time, but this may not always be possible. In the event of a minor error (for example, failing to include one ingredient which is not the main ingredient) we reserve the right to use our discretion as to whether a full refund is applicable or not. We will act reasonably and may offer you a partial refund or a voucher.
  • We will refund you by the payment method used by you and process this within 14 days after the date on which:
    • you send your email to cancel your order, provided this is in accordance with the Terms set out in clause 8.1;
    • we confirm that you have provided us with acceptable evidence that the Product is defective or misdescribed, and we have agreed for you to throw the Product away safely.
  1. PRICE AND PAYMENT
  • The price of the Products will be as quoted on our Website when you place your order, except for in cases of obvious error.
  • We may change Product prices at any time, but the changes will not affect orders in respect of which you have already paid.
  • Payment for all Products are handled by our chosen Payment Platform provider – Square. Mezemas, and The Souvlaki Brothers Ltd, do not have access to view your full credit or debit card details.
  • We accept payment by Debit Card, Apple Pay and Google Pay. We do not accept Credit Card payments.
  • We require payment before we dispatch the Products.
  1. OUR LIABILITY
  • Subject to clause 10.2, if we fail to comply with these Terms and Conditions, we shall only be liable to you for the purchase price of the Products.
  • Nothing in this agreement excludes or limits our liability for:
    • Death or personal injury caused by our negligence;
    • Fraud or fraudulent misrepresentation;
    • Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
    • Defective products under the Consumer Protection Act 1987;
    • Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
  1. OUR WARRANTY
  • Subject to the disclaimers set out, we warrant that any Product purchased from us through our Website will conform in all material respects with its description, be of satisfactory quality, be reasonably fit for all the purposes for which products of that kind are commonly supplied at the time of delivery.
  • The Products we sell have been designed and prepared to comply with the statutory legal requirements and relevant health and safety standards of the United Kingdom.
  • We shall have no liability to the extent that any damage or defect results from:
    • a modification or alteration of the Products by anyone other than us;
    • your or any third party’s use of the Products in a manner contrary to the instructions given to you by us;
    • fair wear and tear, wilful damage, abnormal storage (i.e. not in a fridge) or working conditions, accident, negligence by you or by any third party; or
    • any failure to use reasonable skill and care in using (i.e. preparing, heating and eating) the Products and/or failure to use the Products legally and/or for the purposes for which such Products are intended to be used.
  1. WRITTEN COMMUNICATION
  • Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  1. EVENTS OUTSIDE OUR CONTROL
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
  • A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
  • Strikes, lock-outs or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks;
  • The acts, decrees, legislation, regulations or restrictions of any government; and
  • Pandemics or epidemics.
  • Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  1. ENTIRE AGREEMENT
  • These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
  • We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or the documents referred to in them.
  • Nothing in this condition limits or excludes any liability for fraud.
  1. OUR RIGHT TO VARY THESE TERMS & CONDITIONS
  • We have the right to revise and amend these Terms and Conditions from time to time including (without limitation) to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
  • You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
  1. LAW & JURISDICTION
  • Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts will be subject to the non-exclusive jurisdiction of the courts of England.

 

TERMS & CONDITIONS – WEBSITE

 

This website is owned and operated by The Souvlaki Brothers Ltd (Reg. No: 09792604) trading as “Mezemas”. Our registered address is: 4 Pavilion Court, 600 Pavilion Drive, Northampton Business Park, Northampton, NN4 7SL.

These Terms and Conditions apply to use of our website and other digital services including apps (the term “Website” shall hereafter refer to the Website and our other digital services). The supply of Products and Services via our Website is subject to separate Terms and Conditions (above).

These Terms and Conditions cancel and replace any previous versions. Please print or save for future use.

  1. ACCEPTABLE USE & CONTENT
  • You may view Website pages, download Website pages for caching purposes only, and print Website pages (excluding images). You are only authorised to visit, view and to retain a copy of pages of this Website for your own personal, non-business use and you shall not duplicate, download, publish, modify or otherwise distribute the material on the for Website any purpose other than this.
  • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  • You agree that you will not, in connection with our Website, breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others.
  • The content and software on this Website is the property of The Souvlaki Brothers Ltd and/or its suppliers/ licensors and is protected by UK and international copyright laws.
  • We cannot guarantee that any general information that we may make available on our website is accurate or up to date.
  • We reserve the right without notice or refund to suspend, alter, remove or delete content or to disclose to the relevant authorities any content or behaviour if it is the subject of complaint or where we have reason to believe that it breaches our Terms and Conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority.
  • When you post comments on our Products or Services to any Website, blog or social media network you must ensure that these comments represent your fairly-held opinions.
  • You license us to use your user generated content both on our own Website and also, for marketing purposes, on other channels including different websites, social media and emails. User generated content includes but is not limited to your comments, photos, and reviews.
  1. PROHIBITED USES
  • In addition to other prohibitions as set forth in these Terms and Conditions, you are prohibited from using the site or its content:
    • for any unlawful purpose;
    • to solicit others to perform or participate in any unlawful acts;
    • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
    • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
    • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
    • to submit false or misleading information;
    • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
    • to collect or track the personal information of others;
    • to spam, phish, pharm, pretext, spider, crawl, or scrape;
    • for any obscene or immoral purpose; or
    • to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
  • We reserve the right to terminate your use of the Website, Service or any related website for violating any of the prohibited uses.

 

  1. INTELLECTUAL PROPERTY RIGHTS
  • The Souvlaki Brothers Ltd is the Owner or the Licensee of all Intellectual Property rights in our Website, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
  • You may print off one copy, and may download extracts, of any pages from our Website for your personal reference. You cannot use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
  1. HYPERLINKS & SEARCH RESULTS
  • The Website may contain hyperlinks or produce search results that reference or link to third party websites throughout the World Wide Web. The Souvlaki Brothers Ltd cannot accept any responsibility for the content of such websites and cannot therefore guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive or that they will not contain viruses or otherwise impact your computer.
  • You may not make any claim against The Souvlaki Brothers Ltd for any Losses, whatsoever, resulting from Your use of the Website to obtain search results or to link to another website.
  1. PRIVACY
  • These Terms and Conditions incorporate our Privacy Policy and Cookie Policyby this reference.

 

  1. CUSTOMER ACCOUNTS
  • We may permit you to create an account on our Website, for your personal use only. This account is non-transferable and you must not authorise or permit any other person to use the account.
  • You must take reasonable care to protect your password and other account or identity information and notify us immediately of any apparent breach of security. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).
  • We are entitled at any time for any reason and with or without notice to terminate your account on our Website.

 

  1. LIMITATION OF LIABILITY
  • Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
  • The limitations and exclusions of liability set out in this Clause 6 and elsewhere under these Terms and Conditions are subject to Clause 6.1; and govern all liabilities arising hereunder, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise.
  • To the extent that our Website and the information and services on our Website are provided free of charge, we will not be liable for any loss or damage of any nature.
  • We will not be liable to you for any losses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our Website;
    • use of or reliance on any content displayed on our Website;
    • an event or events beyond our reasonable control.
  • We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
  • We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  • We will not be liable to You in respect of any special, indirect or consequential loss or damage.

 

  1. OUR WARRANTY
  • We do not warrant or represent:
    • the completeness, validity or accuracy of the information published on our Website;
    • that the material on the Website is kept up-to-date;
    • that the Website or any service on the Website will remain available. We reserve the right without liability to You, to discontinue or alter any or all of our Website services, and to stop publishing our Website, at any time in our sole discretion without notice or explanation.
  • To the extent permitted by law, we exclude all conditions, warranties (including also any implied warranties of merchantability and fitness for a particular purpose), representations or other terms which may apply to our Website or any content on it, whether express or implied.

 

  1. GENERAL DISCLAIMER
  • The Souvlaki Brothers Ltd cannot ensure that the Website or files downloaded from the Website will be free of viruses or contamination or destructive features.
  • The Souvlaki Brothers Ltd will not be liable for any Losses of any kind arising from the use of the Website, including without limitation, direct, indirect, incidental, and punitive and consequential damages. The Souvlaki Brothers Ltd disclaims any and all liability for the acts, omissions and conduct of any third party users in connection with or otherwise related to your use of the Website.

 

  • OUR RIGHT TO VARY THESE TERMS & CONDITIONS
  • We may change these Terms and Conditions by posting the revised version on our Website at any time. Please check our Website from time to time. You will be bound by the revised agreement if you continue to use our Website following the effective date shown.
  1. ENTIRE AGREEMENT
  • These terms together with the Privacy Policy, the Cookie Policy and the Mezemas Products and Service Terms and Conditions together constitute the entire agreement between You and The Souvlaki Brothers Ltd in relation to Your use of the Website and supersedes any prior representations, inducements or agreements relating to its subject matter.

 

  1. THIRD PARTY RIGHTS
  • These terms govern the relationship between the You and The Souvlaki Brothers Ltd and do not create any Third Party beneficiary rights.

 

  1. L AW & JURISDICTION
  • Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts will be subject to the non-exclusive jurisdiction of the courts of England.

 

  1. CONTACT DETAILS

You can contact our Customer Services via email on hello@mezemas.co.uk