Privacy policy

The SOUVLAKI BROTHERS Ltd (trading as MEZEMAS)

PRIVACY POLICY

Our contact details

The Souvlaki Brothers Ltd

4 Pavilion Court, 600 Pavilion Drive, Northampton Business Park, Northampton, NN4 7SL

hello@mezemas.co.uk

Key Details

This website privacy policy describes how The Souvlaki Brothers Ltd protects and makes use of the information

 

The type of personal information we collect

We may collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • IP address, cookie identifiers and website user stats

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Ordering of food for delivery
  • Subscribing to our newsletters, or entering competitions
  • Submitting an enquiry

We use the information that you have given us in order to:

  • fulfil our obligations in processing your order
  • contact you in response to a specific enquiry
  • keep you updated about the status of your order
  • deliver your order
  • contact you with up-to-date news, special offers, competitions etc

Collecting this data for our own internal records helps us to understand what our customers are looking for and to deliver improved products and services.

We may share your personal data with;

  • our IT service and infrastructure providers that we use as part of our app, website and IT storage solutions
  • any third party entities who perform functions on our behalf and who also provide services to us
  • any other third parties as required by law

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is:

(b) We have a contractual obligation.

How we store your personal information

Your information is securely stored.

We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to fulfil our legal obligations.

We keep your personal information for the period required to perform the relevant services and then for 36 months from the date you stop engaging with us.

We will then dispose your information by securely erasing it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@mezemas.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@mezemas.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

THE SOUVLAKI BROTHERS LTD trading as MEZEMAS

COOKIE POLICY

What is a Cookie?

Cookies are small (often encrypted) text files placed on your device, which collect information that is accessible by the system that placed the cookie. To understand more about what cookies are and how they operate, please visit www.allaboutcookies.org

For ease, references to “cookies” in this Cookie Policy include but are not limited to HTTP cookies, flash cookies, HTML5 and Flash local storage, web beacons/GIFs, embedded scripts, e-tags and cache browsers.

 

What type of cookies do we collect?

The Souvlaki Brothers Ltd uses cookies for a number of purposes. This site may use the following cookies:

  • Strictly Necessary Cookies: These are used for system administration, to prevent fraudulent activity, improve security or allow you to make use of our shopping‑cart functionality (for example when you purchase a gift card). Consent is not required for the use of cookies that are strictly necessary.
  • Analytics and Performance-Related Cookies: We may use cookies to assess and improve the performance of our online services and content offered through the online and digital services.
  • Functionality-Related Cookies: We may use cookies to tell us, for example, whether you have visited our site before or if you are a new visitor, or if you have already consented to cookies.

Your use of our services indicates your consent to such use of cookies.

 

How do we use information we collect from cookies?

We may use the information collected via cookies to:

  • Monitor and assess website visits, and which parts of the website are most popular, enabling us to gather feedback to improve our website and services;
  • Ensure website content is presented effectively for you and your computer;
  • Enable customers to register to for newsletters, and order any products and services available on our website;
  • Administer our site and for internal operations (such as troubleshooting, data analysis, testing, research and surveys);
  • Assist ongoing efforts to maintain the safety and security of our website.

Your rights

You have the choice whether to accept the use of cookies and you can exercise your rights, as follows:

  • Most browsers are initially set up to accept HTTP cookies. For more information about HTTP cookies and how to disable them, or restrict the categories of cookies you wish to accept, you can consult the information at allaboutcookies.org/manage-cookies
  • Controlling the HTML5 local storage on your browser depends on which browser you use. For more information regarding your specific browser please consult the browser’s website (often in the Help section).
  • For more information about Flash “cookies” or local storage objects or LSOs, and how to disable them, you can consult the information provided at http://kb2.adobe.com/cps/526/52697ee8.html

Please note, however, that without HTTP cookies and HTML5 and Flash local storage, you may not be able to take full advantage of all our online features and some parts of these services may not function properly.

Our site may contain links to partner, affiliate or advertiser websites which have their own website policies. This Cookie Policy does not extend to these and we do not accept any liability for their policies or websites. Please check their policies before submitting any personal data.

Questions, comments and requests regarding this Cookie Policy are welcomed via email at hello@mezemas.co.uk

Cookies

THE SOUVLAKI BROTHERS LTD trading as MEZEMAS

COOKIE POLICY

What is a Cookie?

Cookies are small (often encrypted) text files placed on your device, which collect information that is accessible by the system that placed the cookie. To understand more about what cookies are and how they operate, please visit www.allaboutcookies.org

For ease, references to “cookies” in this Cookie Policy include but are not limited to HTTP cookies, flash cookies, HTML5 and Flash local storage, web beacons/GIFs, embedded scripts, e-tags and cache browsers.

 

What type of cookies do we collect?

The Souvlaki Brothers Ltd uses cookies for a number of purposes. This site may use the following cookies:

  • Strictly Necessary Cookies: These are used for system administration, to prevent fraudulent activity, improve security or allow you to make use of our shopping‑cart functionality (for example when you purchase a gift card). Consent is not required for the use of cookies that are strictly necessary.
  • Analytics and Performance-Related Cookies: We may use cookies to assess and improve the performance of our online services and content offered through the online and digital services.
  • Functionality-Related Cookies: We may use cookies to tell us, for example, whether you have visited our site before or if you are a new visitor, or if you have already consented to cookies.

Your use of our services indicates your consent to such use of cookies.

 

How do we use information we collect from cookies?

We may use the information collected via cookies to:

  • Monitor and assess website visits, and which parts of the website are most popular, enabling us to gather feedback to improve our website and services;
  • Ensure website content is presented effectively for you and your computer;
  • Enable customers to register to for newsletters, and order any products and services available on our website;
  • Administer our site and for internal operations (such as troubleshooting, data analysis, testing, research and surveys);
  • Assist ongoing efforts to maintain the safety and security of our website.

Your rights

You have the choice whether to accept the use of cookies and you can exercise your rights, as follows:

  • Most browsers are initially set up to accept HTTP cookies. For more information about HTTP cookies and how to disable them, or restrict the categories of cookies you wish to accept, you can consult the information at allaboutcookies.org/manage-cookies
  • Controlling the HTML5 local storage on your browser depends on which browser you use. For more information regarding your specific browser please consult the browser’s website (often in the Help section).
  • For more information about Flash “cookies” or local storage objects or LSOs, and how to disable them, you can consult the information provided at http://kb2.adobe.com/cps/526/52697ee8.html

Please note, however, that without HTTP cookies and HTML5 and Flash local storage, you may not be able to take full advantage of all our online features and some parts of these services may not function properly.

Our site may contain links to partner, affiliate or advertiser websites which have their own website policies. This Cookie Policy does not extend to these and we do not accept any liability for their policies or websites. Please check their policies before submitting any personal data.

Questions, comments and requests regarding this Cookie Policy are welcomed via email at hello@mezemas.co.uk